Platform Impact
Translating complex systems into scalable enterprise platforms.
I build and scale enterprise platforms that bring clarity to complex systems, embedding governance, operational workflows, and infrastructure directly into the tools teams rely on every day.
Across privacy governance, digital ecosystems, learning platforms, and analytics infrastructure, my work focuses on creating systems that help organizations operate with confidence and deliver measurable outcomes at scale.
Along the way, I’ve learned that complex systems rarely improve through technology alone. Sustainable change requires aligning architecture, teams, and operating rhythms so platforms can succeed in the environments they serve.
AbbVie (2024–Present)
Enterprise Platform Leadership | Privacy Governance | Digital Ecosystems
At AbbVie, I lead platform initiatives designed to embed governance, compliance, and operational clarity into the company’s commercial digital ecosystem.
• Launched and scaled the ACTfirst commercial sales training platform, replacing a legacy system and increasing compliant training adoption from 5,800 to nearly 8,000 users within six months.
• Defined and implemented a privacy governance platform providing auditable oversight of third-party data flows across 450+ digital properties, enabling Legal and Compliance teams to move from reactive review to scalable governance.
• Redesigned the Commercial Analytics Pipeline intake system, reducing manual operational effort by 60% and simplifying data requirements by 41%, improving analytics governance across the commercial ecosystem.
• Built and led a cross-organizational Product University program, mentoring product managers and scaling product discovery and platform thinking across digital teams.
Impact: Strengthened governance across AbbVie’s commercial digital ecosystem while improving platform adoption, operational efficiency, and cross-team alignment.
Indegene (2022–2024)
Digital Platforms | Product Enablement | UX & Analytics
Embedded within biopharma portfolios, including AbbVie’s US Commercial Immunology team, to stabilize digital platform delivery and improve collaboration across product, engineering, analytics, and brand teams.
• Led end-to-end redesign of a global biopharma pipeline platform, improving page load performance from 30+ seconds to under 3 seconds.
• Increased engagement by 213% and site interaction by 2351% through research-driven redesign and platform optimization.
• Developed shared delivery frameworks and working rhythms that improved coordination across multiple product teams and agency partners.
Impact: Restored platform performance and strengthened delivery practices across a complex digital ecosystem serving global pharmaceutical brands.
Sling TV (2021–2022)
Payments Infrastructure | Platform Integrations | Subscriber Growth
Led the Partner Billing platform supporting multi-channel subscription payments for approximately 2.5 million Sling TV subscribers.
• Launched Google Play billing integration and initiated Apple Pay support, expanding payment flexibility across partner channels.
• Collaborated across product, engineering, and partner teams to stabilize subscription billing workflows and improve the reliability of payment processing.
Impact: Helped reverse eight consecutive quarters of subscriber decline by improving billing infrastructure and enabling more flexible payment experiences.
American Financing (2020–2021)
Compensation Systems | Operational Automation
Modernized the internal compensation platform supporting 1,000+ employees and 80+ dynamic pay models, replacing fragile manual workflows with scalable system infrastructure.
• Migrated legacy PHP workflows to a modern .NET-based compensation platform.
• Replaced spreadsheet-driven payroll processes with automated exports and structured data pipelines.
• Introduced standardized documentation and delivery practices to improve coordination between product, engineering, HR, and finance teams.
Impact: Reduced payroll operational effort by 10% while improving transparency, reliability, and scalability across compensation operations.
Vail Resorts (2019–2020)
Enterprise Content Platform | Digital Asset Management
Led the implementation of Adobe Experience Manager (AEM) as a centralized content platform across 37 resort brands, replacing fragmented CMS workflows and enabling scalable global content distribution.
• Consolidated disconnected content systems used across internal teams and external agencies.
• Eliminated manual asset transfer workflows and improved the distribution of large creative assets across global marketing teams.
• Supported platform adoption by introducing structured delivery rhythms — including office hours and executive reporting — to align stakeholders and stabilize rollout across multiple business units.
Impact: Enabled scalable digital content operations across a complex multi-brand environment and established a stronger foundation for data-driven marketing and digital experiences.
Earlier Career
Early in my career, I led digital platform and transformation initiatives within cultural institutions, designing metadata systems and digital infrastructure that improved searchability, accessibility, and content governance.
These experiences shaped my systems-thinking approach to product leadership, focusing on how architecture, workflows, and teams interact to produce sustainable outcomes.
Through-line
Across every role, my work centers on bringing clarity to complex systems.
Whether modernizing infrastructure, embedding governance into enterprise platforms, or helping teams align around shared operating models, I focus on building durable systems that enable organizations to navigate complexity and deliver measurable outcomes at scale.