My Impact
I’m a strong believer that there are no wrong ways to describe an experience, regardless of how words and language are manipulated to present the same story different ways for different audiences.
My focus here, rather than what’s on my LinkedIn or the tailored resume I might apply with, is to dig into my impact:
what did I get hired to do,
what did I accomplish.
Please note: I use “ticket template” and “PRD” interchangeably. I’ve been a Jira admin since 2020 and obsessed with the Working Backwards method since the book came out in 2021, so all my PRDs live in Jira and follow that format. A well written ticket template suite saves churn and provides clarity with its versatility amongst the technical and non-technical teams.
AbbVie, Inc.
Remote • 05/2024 - Present
AbbVie is a pharmaceutical company, whose mission is to discover and deliver innovative medicines and solutions that address complex health issues.
Sitting on the Enterprise team, I’m responsible for solving problems and increasing ROI for enterprise solutions, from process to platforms and everything in between. Initiatives that I’m looped into right off the bat after converting from 2 years as a contractor include:
Vetting a platform or custom solution to augment the current privacy tech stack to ensure a smooth and compliant GTM process
Overhauling the analytics intake process to reduce the lift for both the Analytics team and their stakeholders
Supporting the enterprise digital asset management system as platform SME
Collaborating across web and CRM teams to maximize platform capabilities
Indegene
Remote • 02/2022 - 05/2024
Indegene is a B2B digital-first life-sciences commercialization and consulting company, helping biopharmaceutical, emerging biotech, and medical device companies develop products, go to market, and grow their impact.
What I did for Indegene is multi-facetted. I took individual engagements (contracts with specific biopharma clients for either a project or an embedded role doing B2C work) as well as mentor, train, and provide guidance internally. This makes my official titles seem both incoherent and non-sequitur, but bear with me. I’m a fixer, remember? Titles don’t matter when you’re fixing problems.
Accomplishments
Trained and mentored consistently both within the Indegene org and as part of my engagements on everything from:
Creating pitch decks for SOW change requests
Running client meetings, demos, and gaining alignment
Jira and Confluence technical training on everything from:
creating PRDs and stories,
prioritizing roadmaps,
and setting up advanced automations.
Agile methodologies and how to make them work for the real world (example of a newbie BSA/PO training deck here).
Served as technical SME on such things as Adobe Experience Manager capabilities, schemas and information architecture, APIs, etc..
Presented to the entire organization in a Kaizen Cafe about a program that I and the team knocked out of the park, and had it be made into a white paper.
Learned so much about regulated go-to-market, acting as agency of record for regulatory submissions, and the user journey for patients, prospects, and healthcare professionals (HCPs).
Client Wins & Metrics
During a site redesign engagement for a pharmaceutical brand focused on research, we reworked the whole site information architecture, user flows, and design. It’s unrecognizable and I’m in love. If there was ever a case for UX winning, it’s this site. Results:
Increased engagement on the site by 213% and site clicks by 2351%,
Earned their trust and an additional SOW that doubled the account’s yearly revenue,
Which has allowed us to be more creative, agile, and overall provide better service on that account.
(If I had a favorite child, it would be this one.)
As an account relationship manager for a pharmaceutical brand focused on orphan indications, I was tasked with building the know, like, and trust factor with the client while working with the team on professionalizing the services we provide.
Results:
Maintaining time to market while improving delivery speed and quality. We were looking for a 25% decrease in time to market by Q3 of 2024. NOTE: the team started this before I came to the account, I just came in with additional ideas.
Implemented best practices such as quarterly business reviews (QBRs), yearly and quarterly roadmapping, monthly client calls, and specific processes for proposed change requests like standardized format decks.
My primary billable engagement was with a household name pharmaceutical brand, where I was an embedded team member. I’ve had several titles under this engagement, but the objective remained the same: serving as technical SME to upskill the employee team and drive high-volume end-to-end technical program (with a side of product) management.
Results:
Bridged the gap between product and program management, focused on positive growth and retention metrics through 4 successful product launches and over 40 functional enhancements.
Created processes and templates to reduce operational overheard, such as:
Smartsheet reporting suite to track the unique deliverables of this org’s projects,
Cross-functional project kick-off decks, and
Standardized language templates for software lifecycle documentation (SLCD) in Kneat and ServiceNow.
Collaborated with Agile transformation coaches during re-org on ticket templates and automations to align with the Working Backwards method and help brand new product owners and managers navigate PRDs.
Served as mentor in areas such as technical and business requirements, Agile methodologies and Atlassian suite, and SLCD.
Sling TV
Denver, CO, USA • 10/2021 - 02/2022
Sling TV, a subsidiary of Dish Network headquartered in Colorado, provides mix and match streaming services.
Leading the Partner Billing Integrations team, my business objective was to reduce friction in the payments process for the end user. The leadership objective was to create cohesion and a positive team culture for a high-performing but squeaky team.
Side rant: I was Staff Technical Product Owner and my friend over another pod was Senior Product Manager and we did literally the same job, sitting 6 desks away from each other. Spoiler alert: titles can be meaningless. We were both focused on market fit, business value, and customer success metrics that impact the ROI for our verticals. Neither of us wrote user stories.
I loved the culture, the team, and my director, Marc. Unfortunate timing with family things meant that needing to take a bus to the office every day (no dedicated parking) was no longer feasible long term. When Indegene started headhunting me, I went.
Accomplishments
Implemented 1:1 practices and working sessions with the globally distributed team that transformed the team culture. (Read: I got to know them as humans and we operated together as humans, helping reduce conflict and create camaraderie.)
Created team templates for:
Initiative, epic, ticket, and bug templates for the team following Amazon’s Working Backwards method,
Sprint end and demo decks, and
Cross-functional program kick-off and launch decks.
Grew my team, hiring team members who created immediate impact.
Created close working relationships with the Google Play Billing and Apple Pay integration teams.
Client Wins & Metrics
Launched Google Play billing into the Sling TV ecosystem, helping stem 8 quarters of subscription loss and even improving year-over-year download and subscription in less than a quarter (article here).
Kicked off and roadmapped Apple Pay integration from initiative down to story.
American Financing
Remote • 08/2020 - 09/2021
American Financing is a family owned, fast-growing, Colorado-based mortgage lending company.
I started off as a product owner on the Reporting and Bonus Compensation team. Thanks to the low interest rates and the re-financing boom, we had grown enough to split into the Reporting and the Bonus Compensation team about mid-way through my tenure, at which point I became the PO over the Bonus Compensation team.
Accomplishments
Grew and scaled the team, including engineers, QA, and product, to better serve the business.
Implemented move to Scrum from Kanban and created ticket templates for the Bonus Compensation team.
Established enterprise-wide standard operating procedures (SOP) that ensured product quality and consistency as well as improved relationship with stakeholders.
Learned about payments and the mortgage industry! I’ve had experience with handling personally identifiable information (PII) before, but payments and mortgage are their own beasts.
Client Wins & Metrics
Correct reporting, tracking, and payments across 50 bonus sheets and 80 compensation structures for 1000+ people.
Working with HR, Payroll, and my tech lead, received approval from senior leadership and launched an automation product to help scale the Payroll team's collaboration and productivity tools, saving 16 hours of effort per month (1 day of effort for 2 people) while reducing human error.
Vail Resorts
Broomfield, CO, USA • 05/2019 - 08/2020
Vail Resorts is an eco-conscious mountain resort company with many resorts across the US, Canada, and Australia.
Vail Resorts was my first foray into the private sector as a product person, and I was equal parts thrilled and terrified to be the product owner on a multi-million dollar, multi-phased program for such an established brand. Sitting on the content marketing team, I was hired to stand up Adobe Experience Manager (AEM) as a digital asset (DAM) and content management system (CMS). I started the day of the vendor kickoff (…I know), and quickly realized that the ask was actually for a marketing automation platform. The ultimate goal was to utilize automations, folder architecture, dynamic metadata, and A/B testing to fuel the asset ingestion to content creation to GTM pipeline for top-funnel marketing.
Accomplishments
This is to date my “biggest learnings achieved” role.
I leveraged my expertise in DAM and CMS, information architecture, conflict resolution, and cross-functional leadership on a scale exponentially bigger than my previous product roles combined.
I learned so much from my mentors. With the combined forces of the Relationship Marketing Technology & Operations director and the Analytics Program and Product senior manager, I learned everything from how content marketing works for a 37 resort portfolio to how to leverage dynamic metadata to fuel A/B testing to how to be successful as a technical person with a limited social battery in a global organization.
Working with the vendor on this program taught me the do’s and don’t’s I use today on how to run launches and client engagements.
Created systems in place to drive smooth implementation and adoption across a global org, nurturing cross-functional relationships and tailoring status communication across stakeholder groups.
This is where I first started doing office hours as part of change management. I’ve taken this practice to Indegene as well as it’s been incredibly effective.
The executive summary emails have come with me everywhere since then and have been instrumental to cross-functional alignment as well as SLT buy-in.
Client Wins & Metrics
Launched the Adobe Experience Manager for 37 resort brand teams, 4 lines of business, and 3 channel teams across North America and Australia.
Reduced time to market per project by working with a cross-functional team to create infrastructure and asset libraries that would support the creation of dynamic metadata and content tagging to fuel marketing automation and A/B testing. (New-to-corporate me didn’t get the exact success metrics and I regret this so much).
Isabella Stewart Gardner Museum
Boston, MA, USA • 09/2017 - 04/2019
The Isabella Stewart Gardner Museum is an art museum housing the personally curated collection of Mrs. Gardner, including European, Asian, and American art and archival display cases.
I was hired for massive federal grant project, working cross-functionally from both an archivist and product perspective.
Accomplishments
Learned how to coordinate cross-functionally across very siloed teams.
Working at the Gardner Museum in and of itself is an accomplishment of a lifetime. It was a privilege working with such talented people at such a renowned institution to ensure access to cultural heritage.
Client Wins & Metrics
Successfully managed migration and normalization of 8,259 object records and 41,579 digital surrogates, delivering a more cohesive and user-friendly CMS for catalogers.
Ensured that all records were available to the end users via the site in an accessible and intuitive manner by utilizing an XML to Drupal feed.
This was a huge labor of love with the engineering and IT team.
In addition to these archival records becoming available for researchers and the general public on the website, this also reduced efforts for the marketing team as the records were also accessible to them.
Cambridge Historical Society (CHS)
Cambridge, MA, USA • 05/2016 - 09/2017
Now known as History Cambridge, the historical society is a program-forward, mission-driven institution weaving oral and physical history together to explore how the past influences the present in order to shape a better future.
I came on as the first official (read: paid) archivist of the 100+ year old collection. My focus was on getting the collections up to ethical standards and making them work for the community, which included acting as archivist, product, project, and intern manager. I had the privilege of working with the most incredible Executive Director, who taught me a lot about how technology and archives can better serve people in the 21st century.
Accomplishments
I managed approximately a dozen volunteers and interns, usually 3-5 at a time. I was able to really lean on my restaurant manager experience to ensure both parties benefitted from the experience.
Built and nurtured strong working relationships with my counterparts at the Cambridge Historical Commission and the Cambridge Public Library, collaborating to ensure our institutions served the community seamlessly.
Client Wins & Metrics
Spearheaded two website redesigns, identifying areas of opportunity in the user experience and working with vendors from requirements through hyper-care.
Prior Professional Experience
Processing Assistant – Baker Library of Harvard Business School, Allston, MA
Project Archivist – Shady Hill School, Cambridge, MA
Intern – Massachusetts Institute of Technology, Cambridge, MA
Archival Consultant – Historic Newton, Newton, MA
Front-of-House Manager – Restaurant Industry